Home to Nature (Pty) Ltd
Website: www.hometonature.co.za
Effective Date: 1 February 2026

1. Overview

At Home to Nature, we are committed to customer satisfaction. This policy outlines your rights and our procedures regarding returns, exchanges, and refunds in accordance with the Consumer Protection Act, 2008 (CPA) of South Africa.

2. 7-Day Cooling-Off Period (Online Purchases)

Under Section 44 of the Electronic Communications and Transactions Act (ECTA), customers may cancel an online purchase within 7 days of receiving the goods.

Conditions:

  • The item must be unused and in its original packaging.
  • The customer is responsible for return shipping costs.
  • A refund will be processed within 14 business days of receiving the returned goods.

3. Damaged, Defective, or Incorrect Items

Under Section 56 of the Consumer Protection Act:

If a product is defective, damaged, unsafe, or not as described, you may return it within 7 days of delivery.

You may choose:

  • A repair
  • A replacement
  • A full refund

Home to Nature will cover return shipping costs for defective or incorrect items.

4. Non-Returnable Items

For hygiene and safety reasons, the following items may not be returned unless defective:

  • Opened natural medicine or herbal products
  • Perishable food items
  • Opened natural soaps or body products
  • Worn clothing
  • Custom or special-order items

5. Refund Processing

Refunds will be processed using the original payment method unless otherwise agreed.

Please allow:

  • 5–10 business days for processing
  • Additional time depending on your bank or payment provider

Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We may offer exchanges subject to stock availability. If the replacement item costs more, the difference must be paid before dispatch.

7. How to Request a Return

To initiate a return:

Email: hello@hometonature.co.za
Subject Line: Return Request – Order #[Insert Order Number]

Please include:

  • Full name
  • Order number
  • Reason for return
  • Photos (if item is damaged or defective)

We will provide return instructions within 2 business days.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check with your bank.
  2. Contact your payment provider.
  3. Contact us directly for assistance.

9. Changes to This Policy

Home to Nature reserves the right to update this policy at any time. The latest version will always be available on our website.